Frequently Asked Questions

Are all products on Omazera genuine?

Yes. We are committed to offering our customers only 100% genuine and original products.

Please contact us here if you think a product listed on our website does not meet these standards.

Are all products on Omazera new and unused?

Yes, Omazera only offers 100% new products.

How can I find the right product on Omazera?

Are there any hidden costs or charges if I order from Omazera?

There are no hidden costs or charges when you order from Omazera. All costs are 100% visible at the end of the checkout process except shipping charges to locations outside Lagos State where the shipping cost is generated by the courier capmpany and is solely borne by the customer.

Are the prices on Omazera negotiable?

Prices on Omazera are not negotiable.

How do I place an order on Omazera?

Shopping on Omazera is quite simple! Once you have found the product you want need, just follow these simple steps:

  1. Click on 'Add to Cart' to add this product to your cart
  2. Click on 'Cart' in the top right corner of the page
  3. Register an account or Login into your existing account by entering your Email and password or check out as a guest
  4. Enter your shipping/billing information, ensuring your address is complete and accurate
  5. Choose your preferred payment option
  6. Click on 'Confirm' to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us a few hours after your order has been placed.

How do I know my order has been confirmed?

We'll send you an email once your order has been confirmed.

My payment was processed successfully but I didn't get any order confirmation. What should I do?

We will call you once your order is on its way to you. You can also call us to confirm the status of your product.

How quickly can I get my order?

We do our best to get your orders delivered by the date listed on our 'Delivery' page.

How do I cancel my order?

You can cancel your order by ​contacting our Customer Service. If your order has already been shipped, we will try to stop its delivery. Kindly note that deliveries outside Lagos cannot be cancelled after they have been shipped.

My order is delayed, What should I do?

We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to ​contact our Customer Support Team.

Why am I having trouble placing products in the cart?

If you are having trouble placing products in your cart, please make sure that you have made all relevant selections (variants, size, quantity, etc). If you still have problems, this may mean that the item you are trying to buy is sold out. Please feel free to Contact our Customer Service Support Team at this time.

How do I pay on Omazera?

You can only make payments through your Credit/Debit Card or by means of a Direct Bank Transfer on Omazera.

How do I pay with my Debit / Credit Card?

At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that Omazera provides the utmost security on your payments.

How can I find the right product on Omazera?

There are no hidden charges when you make a purchase on Omazera. The order amount is inclusive of all taxes and shipping fees within Lagos and we do not collect shipping charges for orders outside Lagos. Please note that we will never ask you to pay extra cash for the delivery within Lagos and delivery charges for Orders outside Lagos are based on the courier company's charges.

Note: For International Payment via Credit / Debit card you may be charged a cross border fee by your issuing bank as our payment processor is based outside Nigeria. For information on the exact charges please contact your issuing bank.

What steps does Omazera take to prevent card fraud?

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customers details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.

Why was my Credit/Debit Card declined?

If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.

Some cards issued outside Nigeria are also not supported on Omazera and may be declined.

Can I use two methods of payment when ordering online?

Sorry, we only accept one payment method per order.

Does Omazera accept payments in installments?

Sorry, we don't offer payment in installments at this time.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the Verified by VISA" and Mastercard SecurePoDe" services.

3D secure password is an additional one-time password, that you will be asked to enter on the payments page. This password is known only to you, and is sent to you via email or text. This ensures that only you can use your card for online purchases.

Are the prices on Omazera negotiable?

When paying with Debit / Credit card on Omazera, we will ask you for your 16 digit Card number and expiry date and CVV (Card Verification Value)/Security PoDe. Please note that Omazera doesn't save your card information(unless you specify) or CVV information and you will be asked to enter it each time you purchase on Omazera.

How long does it take to receive my product?

Delivery timelines vary depending on your city and your selected product.

How can I track my order?

Please feel free to contact us to know the location of your product.

Can I change my shipping address after I have placed my order?

You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact our Customer Service.

I found the package open and the product seal broken on delivery. What should I do?

You should always refuse to accept any open package, as we will not accept returns of electronics products unsealed (unless for defective reason). If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Center immediately.

I missed my delivery. What can I do?

We will attempt to deliver your order again the next working day. We will try to deliver a total of 3 times before cancelling your order.

Will somebody contact me before delivering the package to my location?

Yes, our delivery person will contact you to confirm your availability and exact location.

What are delivery charges?

Delivery charges are the costs undertaken by Omazera and our logistics partners to bring your ordered item(s) to your doorstep within Lagos. Outside Lagos is solely dependent on our partners and the charges are provided by them and should be paid to the courier company.

Can my parcel be delivered to an office address?

Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your 'shipping address' during checkout.

Does Omazera deliver outside Lagos?

Omazera delivers all across Nigeria through its own logistics & external logistics partners.

Do you accept Payment on delivery?

Sorry. We do not accept payment on delivery due to certain security concerns.

My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver's License, Work ID or your Passport.

Can someone collect my prepaid package on my behalf?

Yes. Please ensure your representative has the tracking number and a signed copy of your ID.

I have a complaint about the delivery rider who came to deliver my order. What should I do?

We sincerely apologize for the inconvenience caused! Please contact our Customer Service immediately so we can make things right.

How do customers sign up on Omazera?

  • Start by clicking "My Account" and click on the button beneath "New Customer".
  • You will then be asked to provide some basic information.
  • When you have provided the required information, click submit to finish the sign-up process.
  • Welcome you to Omazera.

Ouch! I forgot my password?

No problems at all! Simply click on "My Account" and click on "Forgotten Password" underneath "Returning Customer"

How can I add a new delivery address to my account?

Log into your account, click on "Address Book" on the right side of the screen, Click on Add a New Address, enter the details of the new address and click save.

Can I add multiple email addresses to login to my account?

For security purposes, we do not allow for this feature.

Why do I need to provide my email address to sign up?

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.

How can I change the password of my account?

Simply Log into your account and change your password under "My Account"

How can I deactivate my account?

We really care about you at Omazera and wouldn't want you to go. However, if you still want to deactivate your account please contact our Customer Service Center

If I have found a security Bug/Vulnerability/Issue what should I do?

We take security very seriously at Omazera. If you're a techie & you have found an issue which has a real world impact, you can report it to us through info@omazera.com. Kindly provide ways to replicate the bug, provide your browser version, etc and a screenshot would be appreciated.

Do you deactivate accounts that have not been used for a long time?

We would not deactivate your account unless you requested it, or for exceptional cases of customers with very high repeated order rejection rate.